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Q: I forgot my username/password
A: Your login information was emailed to you at the time of sign up from CCBill. Check your emails for the subscription confirmation. Also you can look up your login information directly from CCBill:

https://support.ccbill.com/
Hours: 24 hours a day, 7 days a week, 365 days a year.
Phone: 1-888-596-9279
Email: consumersupport@ccbill.com
Fax: 480-449-8820

Q: "You have entered a bad username or password." error message when logging into the Member's Area.
A: Usernames and passwords are case sensitive, so make sure that you enter both exactly as you specified at the time of sign up. After 3 failed login attempts, the security system will lock you out. It will reset after 30 minutes. Wait and try again. If it still doesn't work, click on the Contact link and email us.

Q: How often do you update?
A: There is no set update schedule. Typically, the site is updated once a week.

Q: What do I get when I sign up as a member?
A: You get access to current videos.

Q: Will I get emails from Futanaria if I sign up as a member?
A: No we do not send out emails to members. The only time we will email you is if there is a problem with your membership.

Q: What will show up on my credit card statement when I sign up as a member?
A: To protect your privacy, any charges will discreetly display as: CCBill*wooly moose

Q: As a member, can I download videos?
A: Yes, members can download all current videos.

Q: How long are the videos?
A: Videos can run anywhere from 10-30 minutes.

Q: What format are the videos?
A: All videos are encoded in MP4 format.

Q: Can I subscribe through mail order?
A: No. We do not currently accept mail orders.

Q: Can I subscribe through PayPal?
A: We do not accept PayPal payments.

Q: Can I contact the models on the site?
A: We do not give out any information on the models featured on this site.

Q: Can I request custom video or photos?
A: No, we do not make custom videos or photos. However, suggestions are always welcomed.

Q: Can I buy a DVD?
A: We do not sell DVDs at the moment. If DVDs become available in the future, we will post it on the site.

Q: How do I cancel my membership?
A: Through CCBill directly at:

https://support.ccbill.com/
Hours: 24 hours a day, 7 days a week, 365 days a year.
Phone: 1-888-596-9279
Email: consumersupport@ccbill.com
Fax: 480-449-8820